SHIPPING AND RETURNS
Shipping Policy
Welcome to Saint K! This Shipping Policy outlines the shipping terms and conditions for all orders placed through our website, saintkshop.com. Please review this policy carefully.
Shipping Methods and Delivery Times
We offer the following shipping options:
- Standard Shipping: Delivery within 5-7 business days.
- Express Shipping: Delivery within 2-3 business days.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: $3.00
- Express Shipping: $30.00
*Orders over $50 qualify for free Standard Shipping.
Order Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
International Shipping
We currently do not ship outside the U.S.
Shipping to P.O. Boxes or APO/FPO Addresses
Saint K. ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Damages
Saint K. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Return & Refund Policy
At Saint K. we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You must also include the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at saintkcontact@gmail.com.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at saintkcontact@gmail.com.